Frequently Asked Questions:
How Much Does it Cost to List my Farm Adventure, Stay or Food Experience on Farmzy?
It’s free! There are no sign-up or annual fees to list your farm adventure, stay or food experience.
How do I create a listing?
You can easily create your free listing by going to the “List Your Farm For Free” page and following the instructions.
Do I need to verify my email?
An email verification will be sent to you when you sign up. Email verification is needed for email permission, security and booking confirmation purposes. Once your email address is verified (this is done by clicking the link in the email you receive after registration), you are able to create a free listing or make a booking on the platform.
How do I edit my current listing(s)?
You can edit your listing (including Availability and Add-On’s) anytime by following these steps:
- Click on your profile in the top right hand corner (green circle with two initials)
- Select "Your listings"
- Under your listing select "Edit Listing"
- Make the necessary changes
- Save the changes
How do I make a booking?
Start by signing up and verifying your email address. After verifying your email, find the farm you would like to book and follow the booking instructions below (5 easy steps):
- On the right hand side of the farm listing, please select your Date, Time (Start and End Time), Number of Persons AND any Add-Ons you would like to purchase.
- Click Request to Book (green button at bottom).
- Review your booking on the next page and provide payment information.
- The next page will confirm your booking. You will receive a confirmation email of your booking. You can also review all of your bookings in your Farmzy Inbox (top right hand corner on website).
- Enjoy your farm visit!
What if I have trouble making a booking?
Please make sure your device and internet browser are updated. Old software and out of date browsers (ie. Internet Explorer) and devices may experience issues when making online bookings. Farmzy cannot make bookings on behalf of guests (for liability and security purposes).
Where can I manage my bookings as a Host?
The best place to keep track of your bookings is in your Farmzy "Inbox" which is found in the top right corner of the homepage. After you click on Inbox, then click on "Hosting" on the left toolbar and it will show you all of the bookings that you have for your listing(s).
The Inbox shows you who made the booking, what time the booking was made for, and for how many people as well as any add-ons that were booked. You can then click on an individual booking if you want to see further details.
It is currently not possible to export the registered guest list. The best option is to check your Inbox to keep track of your bookings on the day of your event. You can delete any previous messages or bookings that have expired or already occurred.
Where can I manage my bookings as a Guest?
The best place to keep track of your bookings is in your Farmzy "Inbox" which is found in the top right corner of the homepage. After you click on Inbox, then click on "Booking" on the left toolbar and it will show you all of the bookings that you have made.
The Inbox shows you the details of your booking including the farm name, what time the booking was made for, and for how many people as well as any add-ons that you booked. You can then click on an individual booking if you want to see further details.
Why do I have to enter my banking details to create a listing?
Entering your banking details ensures your business gets paid for what you provide to customers. It is also a necessary security feature to facilitate all website transactions. The Farmzy platform requires banking details for verification and security purposes. Farmzy uses Stripe for all payment processing.(https://stripe.com/en-ca) Stripe is one of the most secure global platforms for online monetary transactions. Farmzy uses Stripe to support all online transactions to ensure the seamless flow of money from guests to host farms. Using Stripe helps to verify that people and businesses are who they say they are. It eliminates fake profiles being created or scams occurring on the Farmzy website. As a farm host, you will never be charged and your banking details will always be private and secure with Stripe.
When do I get paid once a transaction is completed?
Payments are processed after a booking is made. Host payments will be made through Stripe and deposited directly into your account within 5 to 10 business days after the booked event is completed. The payouts arrive depending on when the booking was made.
How does the review process work?
Reviews play an important part of our online community we are trying to build (trust, security, safety, feedback etc). Reviews will also let a host farm know what they are doing well or how they can improve the guest experience. Host farms also have the opportunity to review guests.
Farm hosts and guests do not have to leave reviews. However, we encourage guests to leave reviews to let farms and other users know about the great experiences they have had, or how the host farm can improve their experience. There is a 7 day review period upon the completion of the event, where both hosts and guests can review each other before it goes public. Reviews may not be made public until after the review period is over or until both parties have reviewed each other. You will be able to see all reviews after this review period is over.
What is the cancellation and refund policy for bookings?
Cancellations can be made by guests up to 72 hours before the start time of the scheduled or booked event. This includes all bookings including payment for any products or services made through the website. If cancellations of bookings are made prior to the 72 hour window, guests will be subject to a full refund including any fees and charges. Bookings or transactions will not be refunded for any cancellations made by guests within 72 hours of the start time of the scheduled booking. Hosts have the right to cancel events or bookings when they deem necessary to do so (based on potential unforeseen or emergency circumstances). If a Host cancels an event or booking at any time prior to the start time, then guests are subject to a full refund.
How do I cancel bookings?
You can cancel bookings as a host or guest through your Farmzy Inbox. Select the booking you would like to cancel and click the red cancel booking button.
What fees do I pay to sell my experience and products on Farmzy?
There are no annual fees to list your farm experience or products on Farmzy. As a farm host you can create a listing and not pay anything! You do not pay any fees unless there is a booking for your experience or products. Our host service fee is 8% of each completed booking to help cover our costs and invest in the website to make it better for all users.
What about insurance?
Hosts must ensure that they have proper insurance to keep themselves protected. Host Farms must have appropriate insurance in place prior to creating a Listing. Please review your insurance policy for your farm or business carefully. In particular, please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply to your insurance. Identify whether or not your insurance policy covers your actions or inactions relating to Guests (and the individuals the Guest invites to your farm or business, if applicable) while at your farm experience.